Privacy Policy

Effective date: August 2, 2025

Introduction

This Privacy Policy explains how Azure Escapes Travel (“we”, “our”, “us”) collects, uses, shares, and safeguards information from individuals who visit https://www.azure-escapes.com or otherwise interact with us online or offline (“Site”, collectively “Users”). By using the Site, you consent to the collection and use of information as described here.

Grounds for data collection

We process personal information where it is necessary to

• perform a contract or take steps at your request before entering into a contract
• pursue our legitimate interests, including operating and improving our services, supporting customer requests, and promoting our offerings
• comply with legal, financial, and regulatory obligations
• obtain your consent where required by law

What information we collect

We collect two categories of information.

Non-personal information
Technical and usage data that does not identify you, such as device type, browser, operating system, language preference, pages viewed, time on page, referring URLs, and general location based on IP. This helps us operate and improve the Site.

Personal information
Information that identifies you or can be used to identify you, which may include

• Name, email address, phone number
• IP address and general geolocation
• Any information you submit through forms or direct communications with us

We do not collect or store financial or payment data on our Site.

How we collect information

• You provide it to us through contact or booking inquiry forms and direct communications
• Automatically through cookies and similar technologies when you use the Site
• From third parties such as analytics providers and, when needed to service your booking, host agencies or cruise lines

How we use information

We use information to

• respond to inquiries, provide quotes, and service bookings
• communicate important trip or account information
• operate, maintain, and improve the Site and our services
• send marketing communications if you opt in
• perform analytics and reporting
• comply with legal and regulatory requirements
• protect our rights, Users, and property

We do not sell personal information.

Sharing your information

We may share information with

• our host agency for booking support
• cruise lines and travel suppliers to reserve and manage your itinerary
• our CRM and email service when you subscribe to newsletters or request follow up
• service providers that host, support, and analyze our Site and communications
• authorities or other parties when required by law or to protect rights and safety

Cookies and tracking

We use cookies to operate the Site, remember preferences, and understand usage. You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

Google Analytics
We use Google Analytics to measure Site traffic and usage trends. Google Analytics may set cookies. For details, see Google’s Privacy Policy and Terms. You can opt out using the Google Analytics opt out browser add on.

Embedded content

Pages on our Site may include embedded content from other websites. Embedded content behaves as if you visited the other website directly and may allow that website to collect data about you, set cookies, and track your interaction.

Data retention

• Inquiry and contact information is retained in our CRM for potential future bookings and customer service
• Booking related information is retained as needed for service delivery, records, and legal compliance
• We do not collect or retain financial or payment information on our Site

International transfers

Your information may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards such as contractual protections to help ensure an adequate level of data protection.

Your rights

Depending on your location, you may have rights to

• access the personal information we hold about you
• request correction or deletion
• object to or restrict processing
• request a portable copy of your data
• withdraw consent where processing is based on consent
• lodge a complaint with a supervisory authority

To exercise these rights, contact [email protected]. We may need to verify your identity before responding.

Children’s privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18. Minors may be listed as guests on bookings created and managed by an adult. If you believe a minor has provided personal information to us, contact [email protected].

Security

We take reasonable measures to protect personal information we collect and store. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.

Corporate changes

If we undergo a business change, such as a merger, acquisition, or asset transfer, information may be transferred as part of the transaction, subject to this Privacy Policy.

Third party sites

This policy applies only to our Site and practices. Other websites and services that you access are governed by their own policies. Review those policies before sharing information with them.

Updates to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Your continued use of the Site after an update means you acknowledge the updated policy.

Contact us

For questions or privacy requests, email [email protected].